Andy Molinsky provides a set of very helpful strategies step by step in his book „Global Dexterity“. By Global Dexterity he refers to „the capacity to adapt your behavior, when necessary, in a foreign cultural environment to accommodate new and different expectations that vary from those of your native cultural setting“. This is a „destilled“ summary of the most important steps:

Step 1: Learn the cultural code

Figure out the new cultural rules by considering not only national culture, but also country norms, regional norms, company/industry norms and individual differences. Also consider context and situation.

Step 2: Define the zone of appropriateness

Which behavior is appropriate in a certain situation according to the cultural code?

Step 3: Define your comfort zone

Define what feels natural and comfortable for you.

Step 4: Identify the overlaps and gaps

When you have an overlap, you’re cool. This is where you can be effective. When there’s a gap, you will need to practice to stretch your „adaptation muscle“ to bridge the gap. In his book, Andy Molinsky offers a variety of strategies how to customize your behavior in order to extend your comfort zone. In case you are wondering why the others don’t have to stretch: They can, if they are aware and willing to. But remember, you cannot change others, you can only grow yourself! Check out this YouTube video where I share my own culture shock and coping strategy around punctuality in Chile.

„Like wearing a customized piece of clothing, adapting cultural behavior does not mean having to stuff yourself into a garment if it isn’t exactly your style. The tailoring changes the garment, but it’s still something you chose; it still allows you to express your own individuality.“ – Andy Molinsky

„What makes a good sailboat captain?“, I asked my husband while we were sailing last week. „Good assessment of the circumstances and making the right choices.“ How strong is the wind? How high are the waves? How fit is the crew? How reliable is the boat? Safety first.

He has always had very good judgement and I trust him 100% when it comes to sailing or navigating with me through our family life together. I am returning from our family vacation on the Baltic Sea with many reflections on the metaphor of navigating life like navigating a sailboat. Here is the first one that I would like to share with you:

The first thing you learn on a sailboat is respect and humility for the forces of nature. I will never forget the moment when my father in law (who is a strong, tall man and an experienced sailor) arrived in La Coruña after four rough days of non-stop sailing through the Biscaya with my husband, taking 4-hour shifts of steering/sleeping and only eating cold ravioli directly from the cans… The first thing he did when he set foot on land was head over to the chapel nearby and light a candle. It dawned on me just how rough the trip must have been.

When you experience a heavy storm, high waves or dense fog on a sailboat, you are immediately reminded of how small we are in this universe and that there is something way bigger than us. And you realize just how much you can and cannot control.

We have absolutely no control over the weather. The direction and the intensity of the winds change without much warning, sometimes in our favour and sometimes not. The same thing happens in our lives, there are always circumstances that are beyond our control.

At the same time, there are many things that we can control: We can get proper sailing training and practice. We can assess the chances and risks and prepare accordingly. We can build resilience and decide if we let our attitude shift towards courage or fear. We can learn to monitor the weather forecast, plan the route, adjust the sails and ride the waves as they come. We can have a backup plan and turn on the motor. We have a choice whether to leave the safety of the harbour at all. We decide which boat, which sailing area and the crew we would like to sail with.

What does this mean for our daily life?

Don’t waste too much of your energy on the things that are beyond your control.

Yes, they can be very unfair and painful and need processing. By becoming aware of the what these things are, you can make a realistic assessment and the right choices. By being flexible and adapting to the circumstances, you will be able to focus your energy on the things you can influence and thus move forward towards your destination.

Where are you sailing to?

Most sailors plan their journey by defining their final destination as well as a rough route with daily stops along the way. This route might be altered slightly according to the direction of the winds, but the destination remains the same.

You might also find a sailor who has no concrete destination. He wants to explore the world and go whereever the wind takes him.

„I am searching for happiness! I don’t know yet what that looks like but I trust that I will know it when I find it.“

I admire him for his adventurous spirit and his openness to seize the day and simply enjoy the ride. I actually see my younger self reflected in this! But what I have experienced myself and from what I observe, this comes with a price. It goes along with an eternal notion of restlessness and feeling lost. When this sailor finds a beautiful place where he feels happy, he stays for a while. But as time goes by, the happiness fades and he questions himself, is this really it? Or can I find more happiness in another place? And the cycle begins again.

Before you start looking for answers out there on the sea, first look for answers within yourself. Who are you? What do you want? How should the place be where you are finally happy? If you know that, your search might still take a while, but at least you know what to look for. And that’s the most important part of your search!

Let me know if this resonates with you and your expat life! Serial expats and Adult Third Culture Kids, how do you feel about this reflection? If you feel resistance, just as I did earlier in my life, write me your thoughts.

Sailing into the unknown

Did you know that the Polynesians are said to be the biggest sailors of all times? As much as 5000 years ago they built sailing canoes and started exploring the South Seas, covering an area of approximately one third of the earth’s surface. But how did they navigate without sextant, compass, maps or GPS? Without knowing their destination?

The Polynesians set out on their journey trusting that they will reach their destination without knowing the way. They had good sailing and observation skills, they were able to forecast storms and changes in the weather, read stars and currents. I find it fascinating that this wisdom was passed on from generation to generation only by their songs.

So they just set sail and sailed from one island to another, without knowing what was waiting for them in the end or where they would end up. They knew that the journey counted just as much as the destination. They concentrated on their observations, gained new insights, increasing the options on how to stay on course. New opportunities would come up along the way, allowing them to make new choices, change their world and broaden their horizons.

And sometimes it’s the same in times of crisis. The big goal is either not yet visible or still unreachable. Instead of being paralysed, get unstuck, free yourself from the current situation and sail off – relying on the resources you already have. On the way, opportunities will open up, you will cross other people’s paths and discover new land that will help you to leave this crisis behind.

During a crisis like Covid-10, we have no clarity on how things will develop, the uncertainty is big and it is real. If in the midst of such a crisis you cling onto your original goals and hustle because you absolutely want to achieve them, you are already weakened from the start. Instead, consider taking your eyes off the goal for a while. That doesn’t mean you’re aimless, but shift your focus away from the goal towards the things you can create, shape and design.

Creativity can only happen in the here and now, not tomorrow or a near future. This is the art of Polynesian sailing.

Try to sail Polynesian for a day yourself! Often a small impulse can create a big shift and goes a long way. Let yourself be drawn to the indefinite future, recognize and use your creativity and trust that you will reach your ideal goal, even if you don’t know what that looks like just yet.

Polynesian Sailing is a coaching metaphor created by Gunther Schmidt and was brought to my attention by a German podcast I regularly listen to called “Coachingbande”.

It was recommended to us in our coaching course so I read it. At first, it made me feel very uncomfortable, but then I realized the magic in recognizing our fears. They want to tell us something and as we deal with them, they lose their power.

Also, I was amazed by the connection between our cosmos, our needs, our fears and our diseases.

I summarized my key findings in these three infographics, I hope you find them helpful:

Covid-19 has impacted our lives substantially, already forcing us to change how we work, socialize, travel, parent, and almost everything else. The black lives matter movement is yet another wakeup call to stop looking away. Looking away from issues that are seemingly not in our control or responsibility. Yet they are. Racism, wars, refugees, human rights, animal rights, climate change, … the list is long and terrifying.

Like many, I have repeatedly been feeling waves of overwhelm and “Weltschmerz” (world pain) lately.

I remind myself that feeling overwhelmed is completely ok, it’s important to allow ourselves to feel these emotions. Only then, as we move through our emotions, we can regain clarity and our sanity. We can start to realize our potential and what our role is in all this. With patience and self-compassion, we move through this life-long journey of learning and growing. And having parts of our identity questioned so fundamentally as we are experiencing it these past months, is hard. It sucks to be honest. That’s why it’s such a good strategy to work on our resilience.

When it rains, it pours.

That’s how 2020 has felt so far for many. The good news is that there is always something we can do to cope better even in the roughest of times. In the following paragraphs, let us explore the 7 keys of resilience where I will also offer some reflective questions and exercises. If you want to know more details how resilient you are, there are quite a few self-tests on the internet. I’d also love to hear your thoughts, suggestions and learn from your experiences in the comments.

Key #1: Acceptance

Accept what is. Only when you acknowledge and accept a crisis, you can start dealing with it. Accept that change is a natural part of life and a crisis represents a phase that you are able to overcome. Accept that there isn’t always a solution. When you are resilient you recognize when that is. And you know that not every question has an answer.

BUT – We must make sure to differentiate. If a system, society, or country has structural/systemic problems, we are not going to solve them by toughening up and working on our individual resilience. These problems must be dealt with from the root and on a systemic level. Otherwise, we would even encourage the continuance of such malpractice.

How to practice acceptance

• Describe what bothers you and what it is that you don’t want to accept.
• Estimate in % how much energy you waste every day by working around the problem.
• Estimate on a scale from 1 to 10 how much better you would feel if the problem wouldn’t exist.
• Pick one specific aspect (e.g. “My neighbor never greets back, he hates me and it annoys me every day”) and make it your mission to practice acceptance with it.
• Change perspective, become a neutral observer, and reframe that aspect (“my neighbor doesn’t greet back, maybe he’s just shy”)
• Check in again with your emotions on a scale from 1 to 10. Any better?

Keep practicing to build your resilience!

Key #2: Optimism

Resilient people expect that they have what it takes to overcome a difficult or stressful phase. Afterwards they feel more confident about dealing with crisis in the future which makes the more optimistic. Optimism encourages you to make the most of each situation and will empower you to keep looking for solutions, whereas a pessimist would have already given up.

Can optimism be trained? Yes, absolutely! Optimism and pessimism are learned mental attitudes created by our experiences and our beliefs.

Try these exercises for more optimism:

• Focus on your strengths
• When facing a problem, consider your options. Don’t give up easily, come up with even more options.
• Develop a “yes we can” attitude
• Don’t be afraid of mistakes
• Avoid the company of pessimists
• Identify your limiting beliefs, re-write them into positive affirmations and read them out loud every day
• Before going to sleep, make a list of all the positive things that happened on that day.

Practice and enjoy your new outlook on life!

Key #3: Solution orientation

When we are faced with a problem, it often generates resistance at first. An unhealthy reaction would be to ignore the problem completely or make it so big that it is now seemingly impossible to deal with. A resilient person has a growth mindset. You view a problem as a challenge and an opportunity to learn. Then you are able to become active and think of ways to solve the problem.

You can practice embracing the journey of growth by asking yourself these questions:

• What could be the good about this problem? For me or others?
• What can I learn from this?
• What do I want instead? Which positive goal is behind that?
• How would it be if I had already solved the problem and reached that positive goal instead. How would I have done it?
• So what are my first next steps to get rid of the problem?

Let me know your thoughts, also from a cultural perspective. In Germany, we use the world problem in everyday language, but I know in other cultures it is a “forbidden” word. Also, solution orientation seems like a very Anglo-German concept. I’d love to hear your insights!

Key #4: Take responsibility

Taking responsibility starts by realizing that your choices and actions have consequences – for others, but also for yourself.

Before you can start to assume responsibility externally, you have to work through the reflective process yourself.

It is so much easier to blame others or the circumstances for your problem but that is not a helpful attitude when you want to find a solution. Strengthen your resilience by identifying your share of the problem or situation.

Don’t ask, „Who is to blame?“ but „How do we fix it?“

Some tips

• practice self-care: acknowledge your needs as well as your boundaries
• practice self-acceptance: accept yourself and your life exactly as they are at this moment in time
• examine your expectations
• take a deep look within to find those parts of yourself that are resistant to change
• don’t be afraid to admit mistakes to yourself and others and learn from failure

These tips are easily said but they are actually hard and continuous work. Consider working with a coach who can guide you and get you started on your journey to more resilience. You already have what it takes to tackle any crisis. As coaches, all we do is help you connect to your inner strength.

Key #5: Get rid of the victim mentality

The advantage resilient people have is that they do not only focus their attention on other people or the circumstances, but first of all on themselves. They don’t see themselves as a victim. Instead, they focus on what they can control and deal with the situation actively in order to change it in their favor.

Some events in life are completely beyond our control, such as the passing of a loved one for example. And yet, you are in control of the way you deal with it: how you grieve, what meaning you ascribe to it, where you direct your focus and what your next steps will be.

How to practice it:

Remind yourself that each day you can make a conscious choice for changing something in your life. You don’t have to be the same person you were yesterday.

When you wake up, ask yourself

• What do I want to do today?
• How do I want to see myself today?
• What should I care about today?
• Who do I want to be today?

To increase your focus, set small, realistic goals for the day. They will help you look forward and not get stuck in the past. Each goal you reach will make you feel successful and happy, motivating you to go for bigger goals. Over time you will realize what really matters, what makes you happy and what makes you strong.

Key #6: Future orientation

Take your future into your own hands by being intentional and taking action to realize your plans. If you want to move into the right direction, you need clear goals. As you actively work on your goals, you will start seeing many more opportunities opening up and paving the path to reach them.

Use different strategies for short, medium and long-term planning. In order to be able to react in a situation-elastic – and thus resilient – manner, medium-term goals are needed for orientation. At the same time, however, there is enough scope for situational adjustments if the circumstances change. E.g.:

• What are my ultra-short-term goals in 30 days?
• My short-term goals – in 30 weeks?
• My medium-term goals – in 30 months?
• And my long-term goals that I want to have achieved in 30 years?

Set your goals consciously, set priorities and check in every now and then whether your priorities have changed.

Key #7: Networking

Humans are wired for social interaction. Good social relationships are vital and represent one of the most valuable resources for inner resilience. Having a stable social environment, maintaining contacts and getting support in the face of challenges are healthy behaviors that can be used in critical situations.

Are you an introvert and the word networking makes you feel uncomfortable? Don’t worry, what matters is the quality of the relationships, not the quantity.

Tips to increase the quality of your relationships:

• develop a mindset of generous giving and receiving
• be attentive, respectful, open and kind
• practice active listening and empathy
• have appreciative and constructive conversations

Work with me

I am an Intercultural Trainer and Coach based in Hannover/Germany. I support expats and their partners throughout the different phases of expatriation and re-entry. Through my work, I help my clients work effectively across cultures, find purpose and fulfillment in their new environment and offer guidance on how to raise healthy Third Culture Kids. I will make sure that your expat assignment is an enriching experience for all family members. If you are transitioning during Covid-19, these resilience strategies will hopefully be a useful starting point. Consider working through this extra tough transition with my guidance and support. Get in touch with me to schedule a free discovery call and let’s get started!

Here are the 5 essential steps that you need to take to develop your cultural intelligence:

1. Know yourself better

Start with yourself. Become aware of your personal preferences and your cultural imprint. Do you prefer to communicate directly or indirectly? Do you prefer a linear, structured work schedule or a more flexible one? How do you build trust? Through accomplishments or relationships? How much personal space feels natural to you?

The tricky part is that we all have blind spots. Our own culture is so natural to us that we don’t even realize that there can be different ways of thinking and making sense of the world. Become aware of your unconscious biases. The internet is filled with great infografics on the types of unconscious bias that exist.

2. Grow your awareness of others

Learn to change perspectives. Start by growing your knowledge about other cultures, their values and customs. A great way to start and to demystify over-simplified stereotypes is to be open-minded and interact with people from a different culture, gender, age, martial status, social class, profession, etc. Travelling and working abroad will accelerate the process, but only if you escape your cultural bubble.

Shift from only seeing through your own cultural lens to using different lenses and thus taking on a broader worldview. Practise empathy and put yourself in other people’s shoes. Go beyond and also try to grasp how the shoes feel with the other person’s feet. Imagine how you would assess a certain situation if you had grown up the same way and received the same cultural education as the other person. Think about how others may perceive you.

3. Interact mindfully

When you interact with different cultures, you will be facing many awkward situations – I guarantee you that! When you are confronted with such a typcially ambiguous situation, you will most likely experience a cognitive dissonance, a great mental discomfort due to two competing values or beliefs. According to latest neuroscience research, our natural reaction is to fall back into our limbic or even reptilian brain functions. That could range from a highly emotional burst to a primeval fight-flight-freeze response.

The culturally intelligent person takes a moment to pause and observe objectively what’s actually happening. This is the crucial moment where you need to put your familiar reaction patterns and instincts aside and use your prefrontal cortex to make sense of a situation. Ask open questions if you are not sure if you understood the person or situation well. Practise cultural humility, appreciate the other person’s point of view, work on your ambiguity tolerance, don’t jump to any quick conclusions, give the other person the benefit of the doubt.

4. Build bridges

Now put all your insights and skills into practise. Assume responsibility and be proactive, don’t wait for the other side to go first. Be creative and come up with new constructive ways of finding common grounds. Develop your very own stategies for dealing with cultural differences so that you can communicate and work effectively across cultures while respecting both your own and the other person’s values. Even if quite painful in the beginning, you will soon be rewarded with meaningful, inspiring and enriching experiences. These will help you build valuable relationships across the globe and thrive in international contexts.

5. Never stop learning

Cultural intelligence is not acquired over night. Our world is so very big and diverse and we are on a life-long learning journey. In my experience, it is the most valuable learning journey of all. Consider cultural intelligence to be a muscle that can be trained, just like your comfort zone can be stretched. Make sure not to overstrain your muscle. The secret lies in the healthy balance of authenticity and adaptation.

Conclusions

These 5 steps are basically the essence of everything that I have learned about cultural intelligence throughout my life so far. I have gained great insights from brilliant researchers, authors and interculturalists. But most of all, I have learned from my encounters with people who are completely different than me. By talking, being curious, reflecting, wondering, laughing, crying together and never ceasing to be amazed by the great diversity on this planet.

Professional assistance

Intercultural trainers and coaches are here to guide you through your very personal intercultural learning journey. We have the knowledge, experience, tools and exercises to encourage and empower you during every step of your intercultural learning journey. Contact me at wiebke@chameleon-coaching.com for a free 30 minute telephone consultation and start your journey right away!